LEADERSHIP

Alberto Felix: Chief Strategy Officer of Emerging Markets

Alberto Felix MA, CCM, CRC, QRP is the Chief Strategy Officer of Emerging Markets. Alberto has been a part of the Workers' Compensation industry for over 25 years. He is responsible for developing the organization's short term and long term strategic initiatives and guiding the business through the planning process. Having started Aurora from the ground up, Alberto's experience as a minority business owner has prepared him to be highly effective at his new position. He began serving individuals with disabilities in 1987 at the University at Buffalo, NY, where he earned his BA degree in Communication with an emphasis in Public Relations, and he has been committed to serving disabled and disadvantaged individuals ever since. Alberto resides in Southcentral PA. In his spare time he enjoys bike riding, eating pizza, and catching up on Netflix.

Hannah Rigel: Executive Assistant/Vocational Associate

Hannah Rigel MA, MCRSP is the Executive Assistant to Alberto Felix. She is also a Maryland Certified Rehabilitation Service Practitioner (MCRSP) who has been an integral part of the Aurora team since 2011. Beginning in our administrative support division, she more recently branched into the vocational rehabilitation field to become a certified practitioner. With an eye for detail and a commitment to excellence, Hannah excels at fielding a great variety of responsibilities and enjoys collaborating with a diversity of co-workers and clients to assist disabled covered employees with a timely and appropriate return to work. Hannah resides in Ohio. Outside of work Hannah enjoys camping, hiking, and reading.

Susanne Furr: Vocational Consultant Supervisor

Susanne Furr is a Vocational Rehabilitation Consultant/Supervisor. She has over 15 years of experience placing injured workers back into the workforce. She is skilled in evaluating clients to determine their skill set and match them to an employer's needs. Her clients benefit from her career counseling and coaching as well as her knowledge of labor market trends. Susanne has experience with clients with psychological overlay as well as substance abuse issues. She tailors each return to work plan to the individual and communicates with employers to provide education on the needs and abilities of her clients. Susanne is known for her stellar reputation in the field of Workers' Compensation and her excellent communication skills with all parties. She also has experience in expert work which can include cases in divorce and wage loss determination. Susanne's expertise in these areas helps her to thrive as a supervisor of our vocational rehabilitation team of consultants. Susanne resides in Maryland and enjoys spending time with her family outside of work.